How do I contact Relvio support?
Email support@relvio-ai.com with your device type, app version, order receipt if relevant, and a short description of the issue. For bugs, screenshots or screen recordings help us investigate faster.
Help center
Contact, bug reports, refunds, and account deletion.
Send a support request any time. Include the email used in the app and your receipt information when the question involves a purchase.
Support context
Send what helps us identify the problem, not more than needed.
For generation issues, include the approximate time, app version, mode, and purchase receipt only when billing is involved.
How do I delete my account?
Open the app, go to your profile or account settings, and use the account deletion option. This starts deletion for your account-linked creations and app data. You can also contact support if you cannot access the app.
How do refunds work?
Purchases made through Apple App Store or Google Play are refunded through the store where the purchase was completed. If Apple or Google approves a refund, Relvio updates the related subscription, access, or diamond entitlement according to platform records.
Does Relvio use my content to train AI models?
No. Relvio does not use prompts, uploaded images, generated videos, or account content to train general-purpose AI models or foundation models.
Are user prompts or images sent to third-party AI services?
No. AI generation requests are processed on infrastructure operated by Relvio. User prompts, uploaded images, generated videos, and generation context are not sent to third-party AI services.
What information should I include in a support request?
For faster help, include your app version, device model, operating system, the approximate time of the issue, and any relevant order ID from Apple or Google.
Where can I read the AI data handling details?
Relvio publishes a dedicated AI Data Privacy page explaining generation inputs, storage, deletion, training restrictions, and how to contact us for data requests.